This mobile application or website collects personal data only with the knowledge and consent of the users.
If you would like more information about the data collected and the treatment of personal data, you can read this Privacy Policy as well as the Legal Notice and the Cookie Policy.

Basic information:
(These can be placed at the top or bottom)
Company - VIBY ltd
Address registration - Sofia, Yanko Sakazov str 20
Correspondence address - Sofia, Yanko Sakazov str 20
Phone - +359889181955

This privacy policy provides information about the processing of personal data of our Users ("Users"), job applicants, social media users who interact with us and users of the contact form on our website, as provided for in the General Regulation. for data protection ("DPO").

3.1 Processed data
(a) Information provided directly by consumers:
• The information provided by Users when creating an account on our website or in the VIBY ("Platform") application: username and email.
• The information added by the Users of the Platform in order to be able to use the VIBY service; i.e. email. Personal data can be viewed and edited by users in their personal profile at any time. Consumer debit / credit card details are provided to licensed electronic payment service providers who receive, store and process the included data in order to facilitate the payment process for consumers required for their orders. VIBY does not store Debit / Credit Card Data of Users. This information is under no circumstances stored on VIBY's servers. The debit / credit card details associated with each user's account can be deleted at any time by the user. The service provider will then delete the information that will need to be re-entered or selected to place new orders through the Platform. The privacy policies of these providers may be requested and received by users at any time.
• Any information that the user may provide to VIBY on his own initiative for other purposes. Examples include a photo of the user or the billing address in the case of users who have requested to receive invoices from VIBY.
• The information provided by users to resolve any inquiries or complaints about the use of the platform, whether through the contact form, email or phone through the customer service department will be available to VIBY.
• Information on incidents involving one of the parties involved in the provision of services through the Platform for the purpose of filing insurance claims or performing any other actions with the insurance companies concluded by VIBY.
b) Information indirectly provided by consumers:
- Each time users interact with the Platform, VIBY collects data arising from the use of the Platform.
- VIBY stores data on the device and the Application used by users to access the services. These data are:
• The IP address used by each user to connect to the Internet using their computer or mobile phone.
• Information about the user's computer or mobile phone, such as his Internet connection, browser type, version and operating system and device type.
• The complete Unified Resource Locator (URL) Clickstream, including the date and time of access to the Platform.
• Information about the orders made by each User, as well as feedback and / or comments made about them by such User.
• The history and preferences of the User's browsing.
- VIBY collects data on the source from which the VIBY user came if the user found himself on the VIBY platform through an external source (such as a link from another website or social network).
- VIBY will collect the received messages in the form used by the user and may use and store them to manage current or future incidents if the user connects to the VIBY platform via the contact form or the VIBY telephone number.
- To facilitate browsing by its users and for statistical purposes (for more information on the data we collect through cookies and how to manage cookie control, see the Cookie Policy - this link leads to the explanation of cookies) VIBY uses its own cookies and cookies. third parties.
- VIBY may only access personal information and data if the user has authorized external third parties to share personal data collected by them and other information about the user. For example, if a user creates an account through their Facebook account, Facebook may disclose to us that user's personal information that may be found in his / her account. Facebook account (such as name, gender, or age), but only if the user's Facebook account privacy settings allow sharing.
If the privacy settings of the user's browser and / or Google account allow sharing and the user accesses VIBY through products and services offered by Google, Google may send VIBY user's browsing data to the platform via links created by Google.
In accordance with the third party's own privacy policy, the User may control VIBY's access to the User's information provided by the external third party.
- VIBY will collect user data related to their location, including the real-time geographical location of their computer or mobile device, provided that this is permitted by Users

Purpose of personal data processing
- To use the VIBY platform and our services,
In accordance with the procedure described in the "Terms of Use", VIBY uses the data collected by Users to enable them to access and communicate with the VIBY platform and to provide the services requested by them through their personal account on the VIBY Platform. .
- To send messages related to the services provided,
When communicating via e-mail and / or sending Push messages related to the operation of the service, VIBY uses the personal data of the Users.
VIBY can send Push messages on the User's mobile phone with information related to the status of the requested order. When the order is completed, VIBY can send an e-mail to the User summarizing the order and its price.
- To detect and investigate fraud and possible crimes
VIBY uses the information internally for statistical purposes to analyze user behavior and trends, understand how Users use the VIBY platform and manage and improve the services offered, including the ability to add new, different services to the Platform. VIBY uses the information to research and analyze how to improve the services it provides to users, as well as to develop and improve the characteristics of the service it offers. VIBY can monitor all actions that may lead to fraud or the commission of a crime related to the means of payment used by consumers.
In any case, all data will be processed by VIBY for the sole purpose of the company to carry out its fraud prevention, detection and monitoring activities (VIBY may request users a copy of their ID card, as well as certain debit / credit card information used for the execution of the order), and they will be kept as long as its relationship with the consumer remains in force, and even thereafter until the consumer's right to sue or take legal action to pay for the products or services ordered through VIBY, has expired. Until the incident is resolved, the data related to the used debit / credit card will be stored for 120 days thereafter. VIBY reserves the right to retain the data provided and to share it with the competent authorities in order to carry out an appropriate investigation if irregularities are found in its use, which could be considered illegal activities. In such cases, VIBY may share the data with the authorities on the basis of the legal obligation to prosecute actions contrary to applicable law.
- For promotional and commercial offers (online and offline)
VIBY may use third party technology integrated into its Platform to collect data and user preferences and use that data with CRM systems and advanced technology for the benefit of users with the prior express consent of users. Therefore, the following information will be processed through the collected information with the consent of the user:
• VIBY may evaluate and customize advertising in accordance with the preferences of its users and may send emails with promotional messages and / or offers related to its service, which may be of interest to users. In the event that a VIBY user no longer wishes to receive this information and / or commercial communications, he / she may at any time choose to “Unsubscribe” from the email through which this information was sent, and VIBY will immediately stop sending the above. information.
• Users may also receive commercial messages from third parties related to the Platform, such as Facebook and Google as a result of using the VIBY platform. The User may manage the receipt of such messages in accordance with the privacy preferences set by each User on the specified platforms.
To unsubscribe from online marketing If they do not wish to receive samples of their orders through VIBY, users can use their account privacy management center at any time.
- For the purposes of statistical analysis and service analysis
To analyze the behavior and trends of users, to understand how Users use the VIBY platform and to manage and improve the services offered, including the ability to add new, different services to the Platform, VIBY can use information related to users and their orders, for statistical purposes.
Legal basis of the processing
The processing of consumer data is done in accordance with the following legal bases:
• To fulfill the contractual relationship after registration of users in the Platform (eg processing of their data in connection with the processing of orders, for the execution of an order, communication between the Platform, users and the site or location, etc.). In order to fulfill our contractual and pre-contractual obligations, we may need to process some or all of the above categories of data.
• Based on and to protect our own legitimate interest (such as ensuring the proper functioning and use of the Website and the Platform, monitoring to prevent fraud through the platform, communication with users, including electronically on important issues related to their orders , processing of received signals, complaints, requests and other correspondence, etc.). When carrying out activities based on a legitimate interest, it may be necessary to process some or all of the above categories of data. In such cases of personal data processing, we put the fundamental rights and freedoms of users first and try not to affect them.
• To fulfill our legal obligations (for example, when competent state or judicial authorities and / or national regulatory authorities request information in connection with judicial investigations and / or the submission of the necessary actions to protect the interests of VIBY). This may require the processing of some or all of the above categories of data.
• In order to make commercial communications when disclosing data to third party users, we may, after explicit consent, process personal data provided by users for marketing and promotional purposes for voluntary participation in surveys, information from which may be used to monitor or improve the performance of our Website and Platform, and improve our services. In this regard, with the consent of the User, we or our partners - third parties, may send him / her any kind of messages through various electronic communication channels (email / SMS / web buttons, etc.), which may contain general or specific information about our services, promotional and other offers. To this end, some or all of the above categories of data may need to be processed. In such cases, the data processing we perform is within the scope provided for in the relevant consent of the User, who may at any time manage and withdraw it in the messages received from VIBY.

Recipients of the data
We will not disclose your personal data to any third party who does not act in accordance with our instructions, and no communication will include selling, renting, sharing or in any other way disclosing personal information to customers for commercial purposes in violation of the commitments made in this Privacy Policy. VIBY ensures that all trading partners or independent third parties whose services and assistance we use to achieve the above purposes for which we process personal data are bound by contractually binding promises (data processing agreements) to process the information shared with them in accordance with with the guidance of VIBY, this Privacy Policy and applicable data protection law.

- When executing an order, the data or part of them to the Users can be shared with:
• The site or place that performs the task to approve and perform the service.
• The site or place responsible for performing the service, if the User has requested the purchase of a service or product. If a User contacts the above-mentioned providers directly and provides them with their data directly, VIBY will not be responsible for the processing and use of such data by the providers.
• Customer service services concluded by VIBY in order to warn the User of any possible incidents related to the services provided or to inquire and analyze why negative feedback has been given about the service by dissatisfied Users. VIBY may process and use the data provided to manage any incidents that may occur during the provision of the services, including through the use of our assistance. Artists who have undertaken to process data provided by VIBY in accordance with VIBY guidelines, this Privacy Policy and applicable data protection law.
• The payment platform and the payment service providers that partner with VIBY, so that the amounts due by the users can be charged to the respective account of the User.
• Telecommunication service providers when used to send messages about orders or order-related incidents.
• Providers providing satisfaction survey services on behalf of VIBY.
- Sharing user data with third parties
VIBY may share certain personal data of Users with the following third parties in order to continue to provide the services offered through the Platform:
• The payment service providers with which VIBY partners are selected according to their security measures and in any case comply with the security measures provided for in the payment services legislation, as they comply with PC1 according to the payment card or PCI data protection standard. DSS. When a user enters his debit / credit card number on the VIBY platform, it will be stored directly by the payment platforms that have concluded a contract with VIBY, which will allow the payment to be charged to the user's account. VIBY does not store such data under any circumstances.
• To assess the risk of transactions, VIBY will share user data with fraud control service providers.
• In order to prevent the misuse of user data by third party service providers, VIBY may disclose data of third party users who provide data anonymisation services in order to anonymise them so that they can be used solely to provide the service to consumers. For example, VIBY may assign e-mail to third-party users to anonymize them and provide them in this format to providers used to perform services agreed by users.
• VIBY may disclose personal information and account information to its customers if it deems such disclosure necessary to comply with the law, enforce or enforce the Platform's "Terms of Use" or protect the rights, property or safety of VIBY, its users or third parties. Therefore, the above includes the exchange of information with companies and organizations involved in the field of security, information security control and payment transactions, as well as with law enforcement and anti-fraud and credit risk mitigation agencies. In accordance with statutory procedures, VIBY may, upon request, share information with law enforcement and / or legally authorized third parties regarding requests for information related to criminal investigations and alleged illegal activities.
• VIBY may disclose the data of the Users of companies located outside the European Economic Area ("EEA") provided that it is authorized to do so and take appropriate additional safeguards in accordance with the requirements of the ORD, such as: a) access to the data will be in accordance with the requirements and security systems established by the European Commission and the ORD in the countries for which the European Commission has recognized an adequate level of personal data protection and / or b) by including in the contracts with relevant service providers standard contractual clauses approved by the European Commission, and / or (c) by selecting service providers that have an approved code of conduct within the meaning of the CRPD to provide quality customer service and customer call centers and to measure customer satisfaction and the provision of administrative support services. The implementation of such transfers must also be in accordance with the current guidelines and recommendations of the European institutions responsible for the control of personal data protection with regard to the lawful transfer of personal data to third countries.
• If a User connects his VIBY account with other social media or a third party platform, VIBY may process the information provided by Users of such social media or a third party, provided that it has been provided to VIBY in accordance with the privacy policy of the social media or third party platform in question.
• Provided that the User has given his explicit informed and unambiguous consent to the transfer of data and is aware of the purpose and identity of the recipient of such transfer, VIBY may transfer his personal data to third parties related to VIBY.
• Users are informed that VIBY will transfer their data to the acquiring organizations in order to continue to provide the services that are subject to data processing if they own VIBY's assets have changed or most of its assets have been acquired by a third party. The new file (data) administrator will inform Users of their credentials. VIBY states that it will inform Users of the change of file administrator if and when this happens and that it will fulfill its obligation to provide information to the relevant supervisory authority in the event of such circumstances. This processing is carried out in accordance with the contract concluded with VIBY and the subsequent transfer of rights.
• VIBY may provide data to the Users of those insurers and insurance brokers with whom it has concluded insurance or other agreement for management and processing of claims and losses arising from the activities carried out by VIBY and the parties cooperating with it for the purposes of the services provided.
VIBY users' data will not be disclosed to third parties unless: (i) this is necessary in order to provide the requested services, if VIBY cooperates with third parties for the purposes of these services and their provision; (ii) if VIBY has the explicit and unambiguous permission of the User; (iii) where requested to do so by a competent authority in accordance with its legal functions (in order to investigate, prevent or take action in connection with illegal activities); or (iv) finally, when required by law.

Processing of Job Candidates' data related to VIBY using the forms in the VIBY Jobs section
These clauses will apply to those who contact VIBY through their website in order to apply for a vacancy ("Applicants").
- Administrator
Name VIBY Ltd
Address Sofia, Yanko Sakazov 20
Phone number +359889181955
Contact email address

- Purpose
In order to consider the current or future suitability of the Applicant for any of the available positions in VIBY, as well as to consider the possibility of establishing a contractual relationship with the Applicant, VIBY processes personal data of the Job Applicant. In addition, VIBY at its discretion processes the Candidate's data for the purpose of conducting interviews it deems necessary for the position, checking the Candidate's knowledge, contacting companies for which he / she has previously worked, checking the recommendations and assessing the skills and abilities of the Applicant as a whole.
- Processed personal data of the Applicants
- Legal basis for processing the Candidates' data
Applicants must be informed of the terms of this Privacy Policy and consent to the processing of their data on the recruitment procedures carried out by VIBY before submitting their application. In view of the fact that such an examination has been requested by the applicants themselves, VIBY may also process their data in order to examine the possibility of establishing a contractual relationship.
- Storage of the Candidate's data
The Applicant's data will be stored during the selection process and if the applicant is not selected, for three (3) years after the end of this process, and the applicant may exercise any of the rights set out in point 7 of this Policy. privacy at all times.

International data transfers
VIBY may transfer User data outside the European Economic Area when selecting service providers. In such cases, VIBY will ensure that, prior to the transmission of the data, such service providers comply with the minimum security standards established by the European Commission and the competent European and national data protection authorities and in accordance with the requirements of the DPA, and that they always process data in accordance with VIBY instructions. VIBY has a contractual relationship with them regarding the respective data processing, in which the service providers agree to follow the instructions of VIBY and to introduce the necessary security measures to protect the data of the Users.
Storage periods
During the implementation and maintenance of the contractual relationship between the Users and VIBY the user data will be preserved; i.e. while they are VIBY users, or while exercising their right to restrict the processing of their data.
VIBY will retain the User's data after he / she cancels his / her registration in the Platform, including information on past orders and performed services, for the time established in the tax, health, criminal and any other applicable legislation for the purposes of maintaining files and defending any action or claim to which VIBY may be a party, as well as the fulfillment of our legal obligations and the exercise of our right of defense in disputes and in all proceedings. The period of storage of these data will be 10 years, starting from January 1 of the next year of preparation of the respective document, according to the requirements of Bulgarian the Law on Accounting, when the personal data of the Users are contained in accounting documents on paper or technical media, which may be legally required by VIBY for the purposes of tax control. During this period, VIBY will in any case block the data of the Users and will store them in full confidentiality, so that they can be consulted only at the request of the User and / or in order to resolve any disputes with the User and / or third parties. in connection with the services of VIBY and / or who need the assistance of competent authorities, institutions and persons who have the legal authority to request the provision of personal data and have exercised this authority properly.
In particular, but without prejudice to other applicable legislation, the data will be retained after termination by the User, as indicated in the table in Annex II.
• Exercise of rights
The form available in the Platform will be available to Users to exercise their rights at any time and free of charge. They and others who may contact VIBY through our website or the Platform may also exercise their personal data rights by sending an application email to the following email address: The email in the application must indicate which right he wishes to exercise and, where applicable, the identification data registered on the Platform or other identification data provided by law, as well as the preferred response format, signature subject data, date of submission of the application and address for correspondence. If we need additional data, in addition to those provided, we will contact the User to confirm his identity.
With regard to VIBY, you can exercise the following rights:
• Access to your personal data to know which data are processed and the processing operations performed with them;
• Correction of any inaccuracies or incomplete information regarding your personal data;
• Deletion of your personal data where possible and for any of the following reasons: (a) Your personal data is no longer needed for the purposes for which it was collected or otherwise processed; (b) if you withdraw your consent on which the data processing is based and there is no other legal basis for the data processing; (c) if you object to the processing of personal data relating to you, including for direct marketing purposes, and there are no overriding legal grounds for processing; d) if your personal data has been processed illegally; (v) Your personal data must be deleted in order to comply with a legal obligation under EU law or the law of an EU Member State applicable to VIBY.
• When the accuracy, legality or necessity of data processing is in question, request a restriction on the processing of your personal data, in which case we may retain the data for the purpose of filing or defending claims.
• You have the right to withdraw consent at any time if the processing of your personal data is based on your consent (as this will not affect the processing based on your consent before withdrawal). For this purpose you can contact us by sending a request by e-mail to, in which case VIBY may ask you to confirm your identity
• If there is a legal basis for this, you may object to the processing of your data, for example you may object at any time to the processing of your personal data for direct marketing purposes by withdrawing your consent to receive commercial communications at any time by the user profile of the Platform, by sending an email or by using the link provided for this purpose in any commercial communication.
• You have the right to request that we provide you with your personal data in a machine-readable format for transfer to another data controller if your personal data is processed automatically by your consent or for the purpose of fulfilling our contractual relationship.
You can contact us if you believe that VIBY violates the data protection law, at the e-mail address, by telling us about the case so that we can solve the problem as soon as possible. In any case, you can report it to the Bulgarian Commission for Personal Data Protection and file a claim with the designated body for protection of your rights.
• Security measures
VIBY has taken the necessary steps, recommended by the European Commission and the competent data protection authority, to maintain the necessary level of protection of the security and confidentiality of the personal data it processes, in accordance with the nature of the personal data processed and the processing circumstances. avoid, as far as possible and always in accordance with the latest technologies, their alteration, loss or unauthorized access or processing.
• Notices and changes
This Privacy Policy, Cookie Policy and Terms of Use are subject to and change due to the constant development of VIBY's activities. We publish all relevant changes on our website, where you can follow regularly to stay informed. VIBY will send users notifications of significant changes and modifications to such documents by e-mail or other method that ensures their receipt.